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Finding and reporting problems with a guest room is usually done by the ____ A. room attendant B. security...

4. Finding and reporting problems with a guest room is usually done by the ____
A. room attendant
B. security officer
C. inspector
Reason: ______________________________________________________
5. Room attendants sometimes place their cleaning cart so that it blocks the doorway of the room where they are working. They do this to
A. let people know the room is being cleaned
B. keep their supplies within easy reach
C. prevent strangers from walking into the room
Reason: ______________________________________________________
6. Before it is washed, laundry is ____
A. separated into piles of regular, damp, stained, and torn or damaged items
B. tagged to identify which floor it came from
C. treated with a sanitizing solution
Reason: ______________________________________________________
7. Linens that are torn or damaged should be ____
A. thrown away
B. cut up for cleaning rags
C. repaired if possible
Reason: ______________________________________________________
8. In a high-rise hotel building, cleaning the outside windows is usually done by ____
A. an outside contractor
B. in-house employees
C. trainees
Reason: ______________________________________________________

Answer

  1. Answer: A. room attendant

    Reason: Room attendants are responsible for maintaining the cleanliness and orderliness of guest rooms, which includes identifying and reporting any issues.

  2. Answer: C. prevent strangers from walking into the room

    Reason: Blocking the doorway with a cart serves as a physical barrier to unauthorized entry, ensuring the safety and security of both the room and the attendant.

  3. Answer: A. separated into piles of regular, damp, stained, and torn or damaged items

    Reason: Sorting laundry before washing helps in applying the appropriate cleaning methods and prevents damage to other items.

  4. Answer: C. repaired if possible

    Reason: Repairing linens can be more cost-effective and environmentally friendly than discarding them.

  5. Answer: A. an outside contractor

    Reason: Cleaning high-rise windows often requires specialized equipment and training, which outside contractors typically provide.

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