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* As you're ringing up a prescription, the system prompts that it requires counseling, not a DUR counsel....

* As you're ringing up a prescription, the system prompts that it requires counseling, not a DUR counsel. What should you do?
- Tell the patient their prescription requires consultation from the pharmacist. Complete the pick-up process and have the patient call the pharmacy if they don't have time to speak to the pharmacist now.
- Tell the patient their prescription requires consultation from the pharmacist. Complete the pick-up process and walk the patient to the consultation window and complete a warm hand-off to the pharmacist.
- Tell the pharmacist that you have a prescription that requires counseling and have the pharmacist counsel the patient at the register.
- Ask the patient if they have any questions on their prescription. If they don't, continue the pick-up process.

Answer

Correct Answer: Tell the patient their prescription requires consultation from the pharmacist. Complete the pick-up process and walk the patient to the consultation window and complete a warm hand-off to the pharmacist.

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