A patient is upset that their prescription is over $300. What is appropriate for you to say?

A patient is upset that their prescription is over $300. What is appropriate for you to say? Select the two correct answers.
1. It looks like your insurance was processed and that's your copay. Do you want me to cancel it?
2. It looks like this wasn't covered on your insurance, do you want to step down to Drop-off and see if there are alternatives?
3. It looks like your insurance rejected it. Do you want to call them to find out what the issue is?
4. It looks like your insurance was processed and that's your copay. Do you want to step down to Drop-off and see what you can do to lower the cost?