You answer the hotel phone. What is the most professional greeting?

1. You answer the hotel phone. What is the most professional greeting?
A. “Hello, what do you need?”
B. “Midview Hotel, this is Alex speaking. How may I assist you?”
C. “Front desk. Hold, please.”
D. “Yeah, Midview. What’s up?”
2. A caller says they would like to book a room. What should you ask first?
A. “What’s your credit card number?”
B. “Do you have a discount code?”
C. “What dates will you be staying with us?”
D. “Have you stayed here before?”
3. The guest says they need a room for October 20–22. What information should you clarify next?
A. The number of guests and rooms needed
B. Their favorite hotel
C. Their home address before anything else
D. Why they are traveling