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You finish checking in a guest. Which closing statement is MOST professional?
20. You finish checking in a guest. Which closing statement is MOST professional?
A. “You’re all set! Enjoy your stay. Please let us know if you need anything.”
B. “Next!”
C. “Don’t lose your key.”
D. “That’s it. Go upstairs.”
Hospitality in Action
21. Name two things a front desk agent can do to make a guest feel welcome.
1.
2.
22. Why is it important to protect guest information during reservations and check-in?
What Would You Say?
23. Write a professional response to this guest:
“I’ve been traveling all day, and my room still isn’t ready. This is unacceptable!”
Your response:
A. “You’re all set! Enjoy your stay. Please let us know if you need anything.”
B. “Next!”
C. “Don’t lose your key.”
D. “That’s it. Go upstairs.”
Hospitality in Action
21. Name two things a front desk agent can do to make a guest feel welcome.
1.
2.
22. Why is it important to protect guest information during reservations and check-in?
What Would You Say?
23. Write a professional response to this guest:
“I’ve been traveling all day, and my room still isn’t ready. This is unacceptable!”
Your response: